Terms of Service

OVERVIEW

This website is operated by Fire N Ice Performance Products LLC. Throughout the site, the terms “we”, “us” and “our” refer to Fire N Ice Performance Products LLC. Fire N Ice Performance Products LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of FNI. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  • FNI does not sell OEM parts. If  you assume a product includes an OEM part or anything not manufactured by FNI, your assumptions are incorrect and you assume all cost associated from this poor assumption.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS

  • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
  • You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  • Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  • We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

  • Certain content, products and services available via our Service may include materials from third-parties.
  • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
  • We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

  • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  • We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  • You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
  • You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  • In no case shall Fire N Ice Performance Products LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
  • High Risk Activity Products sold by Fire N Ice Performance Products LLC include equipment used in extreme sporting activity such as snowmobiling, Off Roading, etc… Participation in activities is associated with a high level of risk. Risks include but are not limited to serious physical injury, disability and/or death. You participate in this activity at your own risk. Assumption of Risk By buying, using, or allowing the use of Fire N Ice Performance Products LLC, you understand and agree that activities are high risk activities and, to the extent permitted by law, YOU EXPRESSLY AND VOLUNTARILY ASSUME THE RISK OF DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE PARTICIPATING IN SUCH ACTIVITIES WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF Fire N Ice Performance Products LLC including but not limited to equipment malfunction from whatever cause, or any other fault of Fire N Ice Performance Products LLC. Additionally, you agree to indemnify, defend, and hold Fire N Ice Performance Products LLC harmless from any third party claims arising from such activities.
  • Vehicle Modification through the use or misuse of Fire N Ice Performance Products LLC can lead to vehicle malfunction causing serious risk. Risks include but are not limited to vehicle damage, serious physical injury, disability and/or death. You are responsible for any modifications you perform on your or anyone else’s vehicle using Fire N Ice Performance Products LLC. Fire N Ice Performance Products LLC is not responsible and will not be held liable for any modifications done to vehicles, such as snowmobiles, through the use or misuse of its product, even if the modifications include but are not limited to, bypassing or eliminating vehicle safety features, installing parts that go against the vehicle manufacturer safety regulation and standards, and/or improper installation and adjustment of Fire N Ice Performance Products LLC. Limitation Of Liability As set forth above under the limited warranty provisions, Fire N Ice Performance Products LLC liability is limited to repair or replacement of its products which are returned to it in the specified period of time. In no event shall Fire N Ice Performance Products LLC liability exceed the sale price value of the product(s) sold. In no event shall Fire N Ice Performance Products LLC be liable for any direct, indirect, punitive, incidental, special or consequential damages whatsoever arising out of or connected with the use or misuse of any of its products.
  • Warning Use and misuse of products sold by Fire N Ice Performance Products LLC involves serious risks including injury, disability and death. Purchasers assume all risks.
  • Inspect Before Each Use. Products must be inspected for use to ensure it has not been damaged in shipment. If damaged, do not use and seek repairs immediately. Products must also be inspected before each use to ensure they are not damaged. If there are any signs of damage, stop use immediately and seek repairs or replacement by a certified vehicle technicion.
  • Warranty will be voided on any parts used for competition. Warranty does not cover damage resulting from improper installation and/or willful destruction parts. Follow all installation instructions carefully and operate all parts within their design parameters. Intentional damage to FNI parts will immediately void your warranty.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Fire N Ice Performance Products LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Idaho.

SECTION 19 – CHANGES TO TERMS OF SERVICE

  • You can review the most current version of the Terms of Service at any time at this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTINUAL IMPROVEMENT

We are always striving to improve our products to provide the consumer more value. As such, the products you receive may not be exactly as depicted in the images and/or descriptions on this site.  Fire N Ice Performance Products LLC reserves the right to update or otherwise change a product or its options, in anyway seen fit, at anytime with out notice.

SECTION 21 – PROCESS TIME & SHIPPING TERMS

  • Orders are processed in the order they are received. Normal processing times are 1-3 days, but it may take longer due to order volume and product inventory. We are closed on Friday, Saturday, and Sunday. Once your package leaves our facility it is at the mercy of the shipping companies. There is literally nothing we can do once it is picked up by the delivery company. If you order two days shipping and UPS takes eight days, we are really sorry about that, but there is literally nothing we can do to speed them up or help your package arrive. It is the customers responsibility to contact the shipping company regarding delays.

  • Please be aware this policy does not cover stolen packages. Stolen packages are the sole responsibility of the customer and the customer agrees to hold Fire N Ice Performance harmless.

  • Insurance claims: If a package requires an insurance claim, Fire N Ice Performance will not resend the package until the insurance claim is approved and paid. 

INTERNATIONAL ORDERS:

  • “Normal” shipping time into Canada is 3-30 days but it varies substantially. You will be provided a tracking number and it will be your responsibility to deal with any delays, damages, lost packages, or customs inquiries that occur. We only accept responsibility for your order while it is at our facility (FNI Headquarters). Once your package leaves our possession it is literally out of our hands, there is nothing we can do at that point. Packages addressed to locations outside of the United States are solely the responsibility of the purchaser and FNI holds no responsibility for what happens to your package addressed to locations outside of the United States. This includes lost and damaged items.

SECTION 22 – RETURNS

FNI only accepts returns on parts directly purchased from FNI. Returns must be initiated within 30 days of placing the order. Used, installed or damaged parts cannot be returned; only brand new parts, as received from FNI are eligible to be returned. Customers must email FNI for return instructions. FNI does not pay return shipping, this is the responsibility of the customer. Additionally, the cost of shipping the order to the customer will not be refunded.  Refunds for parts received in new condition will be processed within 7 days in most cases. If we have questions after receiving the returned parts, the return will not be processed until the customer answers the inquiries from FNI.  Product can only be returned for store credit, cash refunds will not be given.

SECTION 23 – CONTACT INFORMATION

If you have any questions about the Terms of Service, please send us an email.

Return Policy

Damaged Product:

All Fire N Ice Performance Products LLCs parts, or items sold by Fire N Ice Performance Products LLCs, carry zero defect arrival guarantee. (Unless otherwise stated e.g. Used Parts.) What this means is that if there is a problem with your order that we caused we will replace the parts at no cost to you. Examples are: wrong items sent, damaged during shipping or manufacturing defects. Please be aware this policy does not cover stolen packages. A police report will likely be required in order for us to re-ship a stolen order.

Returns:

Changed your mind? That is no problem! Simply send the return to the address below with a note inside the box. Please we aware that all returned parts must be in their original condition, the way you would expect to receive them new from FNI. Damaged/used/installed/etc.. parts cannot be returned and will be rejected if sent to FNI.

SECTION 22 – RETURNS

FNI only accepts returns on parts directly purchased from FNI. Returns must be initiated within 30 days of placing the order. Used, installed or damaged parts cannot be returned; only brand new parts, as received from FNI are eligible to be returned. Customers must email FNI for return instructions. FNI does not pay return shipping, this is the responsibility of the customer. Additionally, the cost of shipping the order to the customer will not be refunded.  Refunds for parts received in new condition will be processed within 7 days, in most cases. If we have questions after receiving the returned parts, the return will not be processed until the customer answers the inquiries from FNI.  Product can only be returned for store credit, cash refunds will not be given.

Return parts to:

FNI – Returns

833 Brigham Dr

Idaho Falls, ID 83402

Privacy Policy

This privacy notice discloses the privacy practices for (www.firenice.us). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 208-557-9040 or info@firenice.us.

Product Warranties,

OVERVIEW

All Fire N Ice parts, or items sold by Fire N Ice, carry no warranty unless clearly expressed on this page. Any perceived warranties from any other source are not valid and will not be honored. Any products/items not listed are not covered by a warranty of any kind. Fire N Ice Terms/Conditions supersedes this page and shall be referred to for any conflicts. Warranty will be voided on any parts used for competition. Warranty does not cover damage resulting from improper installation and/or willful destruction of parts. Follow all installation instructions carefully and operate all parts within their design parameters. Intentional damage to FNI parts will immediately void your warranty. Failure to follow all written FNI instructions will void warranty. 

DuraPro Ski Rubbers

All DuraPro Ski Rubbers come with a lifetime warranty to the original purchaser. All warranty claims must be submitted to DuraPro directly at https://www.duraprousa.com. 

Clutch Covers

All Billet Clutch Cover sold by Fire N Ice carry a 12 month warranty against failure. The customer must provide documentation of clutch balancing after installing the FNI clutch cover. Failure to balance the clutch will void all warranties. This warranty only covers the aluminum cover machined by FNI; it does not cover the bushing, or any mating components. If a clutch cover fails FNI will replace the clutch cover and cover shipping charges to deliver the clutch cover to the customer. The customer must return the failed cover, at the customers expense, to FNI for inspection. Failure to return the item, if requested, will void the warranty.  FNI is not responsible for additional damage resulting from a failure. Failure to follow all FNI instructions will void warranty. 

 

Bolts

All bolts sold by FNI carry a 12 month replacement warranty. If a bolt is broken FNI will replace the bolt and cover shipping charges to deliver the bolt(s) to the customer. The customer must return the broken bolt, at the customers expense, to FNI for inspection. Failure to return the item, will void this warranty. Using an impact gun will void this warranty. Failure to use low strength Loctite or anti-seize on all titanium bolts will void warranty. Failure to properly torque the bolt will void warranty. Customer must provide documentation of the bolt failure. Failure to follow all FNI instructions will void warranty.